Privacy Policy

Welcome to Sahaj Booking!

Sahaj Booking operated by Niveum Private Limited is an aggregate platformoffering comprehensive travel booking solutions, including but not limited to flights, hotels, buses, trains, and holiday packages.

Introduction:

  • Sahaj Booking recognizes the importance of privacy of its users and also of maintaining confidentiality of the information provided by its users as a responsible data controller and data processor.
  • This Privacy Policy provides for the practices for handling and securing user's Personal Information (defined hereunder) by Sahaj Booking and its subsidiaries and affiliates.
  • This Privacy Policy is applicable to any person (‘User’) who purchases, intends to purchase, or inquire about any product(s) or service(s) made available by Sahaj Booking through any of Sahaj Booking’s customer interface channels including its website, mobile site, mobile app & offline channels(collectively referred herein as "Sales Channels").
  • For the purpose of this Privacy Policy, wherever the context so requires "you" or "your" shall mean User and the term "we", "us", "our" shall mean Sahaj Booking. For the purpose of this Privacy Policy, Website means the website(s), mobile site(s) and mobile app(s).
  • By using or accessing the Website or other Sales Channels, the User hereby agrees with the terms of this Privacy Policy and the contents herein. If you disagree with this Privacy Policy please do not use or access our Website or other Sales Channels.
  • This Privacy Policy does not apply to any website(s), mobile sites and mobile apps of third parties, even if their websites/products are linked to our Website. User should take note that information and privacy practices of Sahaj Booking’s business partners, advertisers, sponsors or other sites to which Sahaj Booking provides hyperlink(s), may be materially different from this Privacy Policy. Accordingly, it is recommended that you review the privacy statements and policies of any such third parties with whom they interact.
  • By using the website, you agree to disclose and allow the use of your information, (including personal data and sensitive personal information under the Digital Personal Data Protection Act 2023, Information Technology Act 2000 and applicable rules, notifications, etc), in accordance with this privacy policy. This policy may be amended from time to time by Sahaj Booking  at its sole discretion.
  • By accessing or using Sahaj Booking, you consent to the collection, use, anddisclosure of your personal information as described in this Privacy Policy.

 

Information We Collect:

Your  data/information will be collected and stored at servers located in India by Niveum Private Limited along with its representatives, affiliates and its business partners. The information we learn from you helps us personalize and continually improve your experience at the Website. Here are the types of information we gather.

  • We receive and store any information or document you enter or upload on our website or give us in any other way, in line with the product or service opted by you and as required by us or our collaborated partners(either for business/non-business purpose), including your personal information like first name, last name, email address, date of birth, Payment information,Travel preferences, Device information (IP address, browser type, operating system),Usage data (pages visited, interactions with our platform), etc. You can choose not to provide certain information but then you might not be able to take advantage of many of our services and features.
  • We might receive information about you from other sources and add it to our account information.

 

Use of Information:

We use the information collected for the following purposes:

  • To provide and improve our services
  • To process bookings and payments
  • To personalize your experience on Sahaj Booking
  • To communicate with you about your bookings, updates, and promotional offers
  • To analyse usage trends and improve our platform
  • To comply with legal obligations

PERSONAL INFORMATION

Data Sharing:

We may share your personal information with third-party service providers and partners to facilitate bookings, payments, and other services offered through Sahaj Booking. These third parties are required to maintain the confidentiality and security of your personal information and are prohibited from using it for any other purpose.

Data Security:

Sahaj Booking employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

 

Your Control Over Personal Information on our Portal:

It's important to note that the information we use about you helps us provide you with products, services, and experiences that benefit you. You have the ability to control how your non-personal information is collected and used online.

You also have the ability to choose what personal information, including sensitive personal information (i.e., your financial information), you provide to us and restrict the disclosure of your information to third parties. However, please note that this may affect your seamless access to the products/services you have opted for. If you choose not to provide all of the mandatory information and data requested of you, we may not be able to provide you with the Services you have subscribed to.

We believe you should be able to choose what kinds of information you receive via email/SMS. If you do not want to receive marketing materials by email/SMS, just indicate your preference on the contact information for your account or use the 'opt-out' or unsubscribe link provided in our marketing emails. You can also write to us. Please note that it may take some time to process your request. However, please keep in mind that we will continue to notify you by email/SMS/via phone calls regarding your services with us, even after you have opted out.

You can review the information that you have provided to us by logging into your account on the Website and correct or amend any personal information or sensitive personal data to ensure that the information or data you provided to us is accurate and not deficient. Sahaj Booking is not responsible for the authenticity of any personal information or sensitive personal data supplied to it by you or any third party.

Cookies and Tracking Technologies:

Sahaj Booking may use cookies and similar tracking technologies to enhance your browsing experience, analyse usage patterns, and personalize content. You have the option to disable cookies through your browser settings, although this may affect certain functionalities of our platform.

Link to other website:

There might be other sites relating to Sahaj Booking and other affiliates including banking and/or non-banking and/or third party websites. Personal information that you provide to those sites is not our property or responsibility. These affiliated sites may have different privacy practices and we encourage you to read their privacy policies of these websites when you visit them. Sahaj Booking holds no responsibility for the content of the privacy policies or terms of use etc. of these websites.Users encourage you to review their respective privacy policies.

Children's Privacy:

Sahaj Booking is not intended for use by children under the age of 18. We do not knowingly collect personal information from children, and if we become aware that we have inadvertently collected personal information from a child, we will take steps to delete it.

 

Changes to Privacy Policy:

Sahaj Booking reserves the right to update or modify this Privacy Policy at any time. We will notify you of any changes by posting the updated Privacy Policy on our website. Your continued use of Sahaj Booking after the effective date of the revised Privacy Policy constitutes acceptance of the changes.

Revocation Of Consent :

If you feel that we do not require the retention of your personal information or if you ask us to delete or remove your personal data where you think we do not have the right to process it, we shall destroy or delete such customer information. You may, at any time while availing of our services or otherwise, withdraw the consent given earlier to us to collect and use your personal data and/or sensitive personal data or information by writing to us. However, in the case of you withdrawing such consent, Sahaj Booking shall have the option to stop providing you the services for which the information was sought. You will not be eligible for a refund of any fees paid for any service, if any paid,  in such an event, and you agree that the Website shall not be liable to you for the same in any manner whatsoever.

Google Policies:

Sahaj Booking hereby affirms its compliance with all policies established by Google from time to time. We offers a stable, engaging, and responsive user experience, incorporating ad networks, analytics services, and third-party SDKs that are in full accordance with the Google Play Developer Program Policies , the families policy and others. For more information regarding these policies, please refer to https://support.google.com/googleplay/android-developer/answer/10144311?sjid=12733158587719232327-NA#safetysection

 

Grievances Officer:

The Company has appointed a Nodal Grievance Officer to redress customer grievances relating to any complaints. The name and details of the Grievance officer are provided below:

Name:

Address: Sector-IV, Salt Lake City, Kolkata, North 24 Parganas, West Bengal, 700105, India

Email id: sahajbooking@gmail.com

If you have questions, concerns, or suggestions regarding our Privacy Policy, we can be reached using the contact information on our Contact Us page or at 
https://sahajbooking.com/